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Customer Operations/Experience Manager

  • Type: Permanent
  • Job #1332
  • Salary: £100,000 Per Annum

Head of Customer Operations/Experience



We are working with a high growth Consumer HealthTech business who are looking to hire for a Strategy & Ops Lead to work closely with the COO and lead on one of the biggest operational segments of their business.

This is a great role for a consulting generalist who can build high level strategy but can also “get stuck in the weeds” and solve problems as they arise.

What you’ll be doing:-

  • You will take overall accountability and ownership for driving strategic projects aimed at improving the customer journey and ensuring first class service.
  • You will own the customer experience blueprint and will be responsible for ensuring a seamless experience across all touch points.
  • You will manage a 30+ person team and must be able to coach and grow these individuals.
  • You will work across teams to identify and solve operational challenges and inefficiencies within the business.
  • You will be tasked with driving operational excellence across the business instilling best practice at all times.
  • You will use data-driven insight to continuously refine and optimise your solutions.

What we are looking for:-

  • You’ll have 5+ years of work experience either in consulting, operations, product, growth or other related fields.
  • Great analytical firepower with experience building financial models.
  • A huge bias to action with a track record of leading initiatives and delivering on high impact projects.
  • You’ll be an expert communicator used to dealing with varying levels of seniority.
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