Role: Interim Head of Ops, Series B B2B2C
Salary: £90k pro rata for interim
Duration: Min 3 months (interim with possible permanent extension)
Our client is looking for an experienced scale up operator with a track record of working with external service providers as they expand their UK presence.
- 5+ years of experience having scaled-up operations for a high-growth company.
- Proven track record working with external service providers to deliver exceptional quality standards.
- Ability to build and develop mechanisms for customer retention, advocacy & growth and be ready to scale them globally
- Analyse operational data and collaborate with other departments to improve our existing operations processes and make sure they’re efficient and scalable, a foundation in Lean methodology and / or a project management qualification is a plus.
- Embed an operational culture of high performance, ownership and continual improvement.
- Manage our communication channels with chauffeurs and improve as needed.
- Commercial experience in a Sales Organisation is of great benefit to the role.