COO Role Deep Dive - Charlene Chen

“When you’re aligned on vision, values and strategic direction, you can achieve anything…”

In this week’s bite-sized startup mentorship episode, we’re joined by Charlene Chen, JBM Board Advisor, COO of AZA Finance and Co-Founder of Operations Nation

Charlene is not only a brilliant COO, but also happens to be our very first 40 Minute Mentor guest, back when we started the podcast in 2019. 

In today’s episode, you’ll learn more about: 

➡️ Charlene’s squiggly career to COO [01:06] 

➡️ A full overview of the COO role [03:27] 

➡️ The evolution and expansion of the COO role [07:05] 

➡️ The essential skills any COO needs [09:26]
➡️ Making the leap from Head of Ops to COO [14:04] 

➡️ Common challenges COOs face [16:16] 

➡️ Building effective relationships across the C-Suite [22:13] 

➡️ Resources any aspiring COO should check out [26:20] 

Helpful links:

➡️ Connect with Charlene: 

➡️ Listen to Charlene’s first 40 Minute Mentor episode:

➡️ Find out more about Operations Nation: 

➡️ Check out this year’s Ops Fest: ➡️ Secure your seat at the annual cONference:

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