40 Minute Mentor

September 18, 2023

Inside The COO Role: A Deep Dive with Charlene Chen, Co-Founder of Operations Nation

In this week’s bite-sized startup mentorship episode, we’re joined by Charlene Chen, JBM Board Advisor, COO of AZA Finance and Co-Founder of Operations Nation.

Charlene is not only a brilliant COO, but also happens to be our very first 40 Minute Mentor guest, back when we started the podcast in 2019.

“When you’re aligned on vision, values and strategic direction, you can achieve anything…”

Charlene Chen

Tune in to discover

Charlene’s squiggly career to COO [01:06]

A full overview of the COO role [03:27]

The evolution and expansion of the COO role [07:05]

The essential skills any COO needs [09:26] 

Making the leap from Head of Ops to COO [14:04]

Common challenges COOs face [16:16]

Building effective relationships across the C-Suite [22:13]

Resources any aspiring COO should check out [26:20]

Listen on

Helpful links

➡️ Connect with Charlene: https://www.linkedin.com/in/charlenechen/

➡️ Listen to Charlene’s first 40 Minute Mentor episode: https://jbmc.co.uk/insights/40-minute-mentor/following-the-less-travelled-path-with-charlene-chen/

➡️ Find out more about Operations Nation: https://operationsnation.com/

➡️ Check out this year’s Ops Fest: https://operationsnation.com/events/international-ops-fest

➡️ Secure your seat at the annual cONference: https://lu.ma/cONference2023

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