40 Minute Mentor

April 24, 2024

Natasha Ratanshi-Stein: From Chief of Staff at Bulb to Founder of Surfboard 

Today’s 40 Minute Mentor is Natasha Ratanshi-Stein, the Founder of Surfboard – the next generation planning tools for customer service teams. 

Before building Surfboard, Natasha spent several years as an Operator and Investor, including her roles as Principal at Piton Capital and Chief of Staff at Bulb. 

We had a fascinating chat with Natasha, exploring her unique career journey and her mission to make work more human with Surfboard. 

Natasha Ratanshi-Stein
“If we’re not seeing outcomes, we need more visibility. Does visibility mean someone being physically in front of you? Probably not.” 

Natasha Ratanshi-Stein

Tune in to discover

Her upbringing in Canada [03:56] 
Moving into VC [05:34] 
Why she wishes she had Operator experience before moving into VC [11:02] 
Becoming Chief of Staff at Bulb [12:45] 
Advice for aspiring Chiefs of Staff [16:33] 
When to hire a Chief of Staff [20:02] 
More about Surfboard [22:15] 
Getting customer traction early [30:00] 
Flexible working [34:16] 
Audience question: What are your future aspirations with Surfboard? [39:50] 

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